Shipping and Exchange

Shipping & Exchange


If you have any queries about the product you have purchased from us, we are happy to address them. Do write to us at


An order once placed can be cancelled only within 24 hours of your purchase or before shipment. We will not be able to refund payments after the product has been shipped by us or delivered to you. 


If you wish to exchange your purchased item with any of our other products, you must notify us by email immediately. We will endeavour to process such exchange subject to availability of the other products in the required quantity. Exchanges are allowed within seven working days after the product reaches you. Please make sure to return the product in the condition you received it, with the tags and invoices intact. We will try to process all exchanges within five working days. Washed, used, ironed fabrics cannot be exchanged. All exchange requests shall be at discretion of the team at Kandu. 


To return your product, you should ship it to: 


C/o Sushma Veerappa


near Presidency School North


Bangalore - 560064


You will be responsible for payment of all shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a trackable shipping service. 


We take great care in delivering the products to you, and we work with reliable courier services. We offer free shipping within India. Shipping charges to any overseas country depends on the weight/volume of the parcel and the destination and shall be additionally borne by you. Your product will be couriered from our Bengaluru address on the next working day, of your placing an order with us. You will receive shipment tracking details on your mail. 


Our courier partners will be able to deliver the shipment to you between Monday through Saturday 9 am to 7 pm on any working day, excluding public holidays and Sundays. If there are any unexpected delays from our courier partners and transporters due to weather conditions, strike, or other conditions we will keep you updated.


Within India, your parcel should reach you within 3-5 working days and for outside India anywhere between 8  and 14 working days depending on your location. We do not deliver to p.o. box or dropbox addresses. We will not be liable for delays resulting from incomplete address listings or not available at the time of delivery. Leaving your phone number along with your address after your purchase is mandatory as it helps us and our courier partners to serve you better.


All prices mentioned are in Indian rupees. The final price reflected at the time of the checkout is the price you pay even if there is any fluctuation in the currency. Local applicable tax, import duties at destination and transaction charges are to be borne by you.