At Kandu, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us at firstname.lastname@example.org. We value your feedback and look forward to improving our services to better meet your needs.
Kandu may change this policy from time to time by updating this page. This policy is effective from 1st November 2020.
When and what information does Kandu collect?
Kandu collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products or sign up for email notifications. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security.
Why do we collect this information?
The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.
A cookie is a small text file that is downloaded onto your device when you access a website. Cookie allows the website to recognize your device and store some information about your preferences or past actions in order to make websites work more efficiently. In short, cookies help us provide you with a good experience when you browse and navigate through the website and also allows us to improve our website. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to gather information regarding which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can find more information about cookies, including how to see what cookies have been set on your device and how to manage and delete cookies by visiting www.aboutcookies.org
What steps does Kandu take to ensure security when shopping online?
When you place orders or access your account information, we offer the use of secure socket layer (SSL) technology. The secure socket layer (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Socket Layer (SSL).
The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes about five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.
Does Kandu share my information with other companies?
Kandu respects that you do not want your personal information shared with other companies. Therefore, the information which you provide will only be used for your intended purpose and to complete your online purchase. Kandu does not share, rent or sell your information with any other company.
How long does Kandu retain information I provide?
Financial data (sales, payment) are retained for around 7 years as per basic tax laws. Other data are retained for a maximum period of 2 years.
How do I update my account information?
It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.
How do I remove my name from the Kandu email list?
If you would like to unsubscribe from our email mailing list, you can always do so by clicking on the Unsubscribe link in the Kandu email sent to you. If you are a registered user with kandu.in, you can also log into My Account, and unsubscribe from the Newsletter Subscriptions page. In both cases, you will be removed from our mailing list.
How can my concerns or grievances be addressed?
If you have any concerns or grievances in connection with your personal information and how we use or handle your personal information, then you may contact us by writing to the grievance officer at email@example.com. or Kandu, ℅ Udaanta, ‘Perumane’, Avalahalli, Bangalore -560064